Support | Cell Phone Plans in Barbados | Ozone Wireless

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  • 1.Registration Requirements/Getting Onboard
  • What is required when signing up for service with Ozone Wireless?
    admoz29-06-2017

    All customers registering for service with Ozone should be eighteen (18) years or older. A valid form of picture identification (passport, national identification card, driver’s licence) is required.

    Service Terms & Conditions

  • Where can I register for service?
    admoz29-06-2017

    Customers can visit our state-of-the-art Ozone Store located at Manor Lodge Business Complex, Green Hill, St. Michael.

  • Once the activation process is completed how soon can I start to use my service?
    admoz29-06-2017

    You can immediately begin your Ozone experience.

  • Once purchased how soon will the plan be active?
    admoz29-06-2017

    Your plan should activate within 30 minutes of being purchased.

  • What terms and conditions apply when I register for an Ozone service?
    walter12-07-2017

    In addition to the Important Subscriber Information and Agreement documents which you were given at the time of registration please click here to see the Ozone Terms and Conditions of Service.

  • What is the Ozone APN and how do I set it up?
    Ozone18-07-2017

    To set up your Access Point Name (APN), Please follow:

    • Phone settings
    • Network/Wireless
    • More
    • Cellular/wireless network
    • Access point name
    • Click +
    • Edit access point
    • Name : Ozone
    • APN: internet.ozone.net.bb
    • Menu
    • Save
  • 2.Auto Renewal
  • Will my prepaid plan auto renew at the end of the period?
    admoz08-07-2017

    All prepaid plans are set to auto renew. To opt out please call Customer Service at 1-246-696-6322.

  • Can I opt out of the auto renew?
    admoz08-07-2017

    Yes. You can deactivate your auto renew by deselecting this feature on The Ozone app (COMING SOON) or by calling Customer Service at 1-246-696-6322. Once you deactivate the auto renew feature, you will need to remember to subscribe for the plan of your choice either weekly or monthly. If you no longer wish to be on a plan, you will be billed at the applicable out-of-plan rates and you should ensure you recharge your prepaid account to continue enjoying the benefits of your Ozone service.

  • What happens if I wish to upgrade or downgrade my plan during the period?
    admoz08-07-2017

    You can change your plan at any time using the The Ozone app (COMING SOON) or by calling Customer Service at 1-246-696-6322. Remember that all Ozone prepaid plans are set to auto renew.

  • What happens if I wish to upgrade or downgrade my plan but I no longer want the auto renew functionality?
    admoz08-07-2017

    You can change your plan at any time. Please be sure to uncheck, “Auto" renew at the end of the expiry period.

  • Does Ozone offer carry over/roll over data?
    admoz08-07-2017

    Yes. All customers who subscribe to an AirZ or SkyZ data plan; AirMix or SkyMix plan will be allowed to carry forward their unused data and/or minutes to the next month.

     

  • How long will the carry over/roll over data or voice be valid?
    Ozone20-07-2017

    Rollover minutes and data are only valid until the end of the next month's bill cycle.

  • 3.Product & Pricing Related
  • What types of plans will Ozone offer at launch?
    admoz08-07-2017

    Ozone offers three categories of plans.

    1 . AirZ (prepaid) and SkyZ (postpaid) data plans.

    • Best suited for heavy data users who seldom make voice calls.

    2. AirMix (prepaid) and SkyMix (postpaid)

    • Best suited for heavy data users who do not have a compatible Band 13 smartphone or device but still want to have the Ozone 4G LTE experience. These plans are also ideal for persons who want to have their own added wireless modem while on the go or even at home.

    3. Air Mifi (prepaid) and Sky Mifi (postpaid)

    • All-inclusive plans comprising data and minutes.
    • You may add the AirZ and SkyZ plans as a supplement for more detail.
  • What do I get with my Air Mix (prepaid) and Sky Mix (postpaid) plans?
    admoz08-07-2017

    The AirMix and SkyMix plans are inclusive of 4G LTE data, local SMS and anywhere minutes to call other local operators, Caribbean islands, USA, Canada, United Kingdom, and Ireland.

  • How can I sign-up for an Ozone plan?
    admoz08-07-2017

    Signing up for an Ozone plan is easy. Customers have the choice of registering in store, or through The Ozone App (COMING SOON), or by simply calling Ozone Customer Service at 1-246-696-6322.

  • Can I use the minutes in the plan to call other local operators?
    admoz08-07-2017

    Yes. Ozone allows calling to Flow and Digicel mobiles and landlines. Also, with the SkyMix (postpaid) or AirMix (prepaid) plans, calls to these local numbers are deducted from your inclusive anywhere minutes.

  • Can I use the minutes in the plan to call outside of Barbados?
    admoz08-07-2017

    You certainly can. With any Ozone SkyMix or AirMix plan, you can call any local landline or mobile as well as any number in the Caribbean*, USA, UK, Canada, and Ireland.
    *Caribbean destination includes: Anguilla, Antigua, Aruba, Bahamas, Bermuda, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Puerto Rico, Saba, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos, US Virgin Islands.

  • Can I add additional services to my account and share the plan?
    admoz08-07-2017

    Yes. The SkyMix 6.0, SkyMix 9.0,and SkyMix 12.0 plans allow you to add other mobile numbers to your account and you can all share your plan data, minutes and text messages.

  • Is there an additional charge for the additional services when sharing an account?
    admoz08-07-2017

    Currently, there is no charge for allowing additional services to share your plan.

  • What is the maximum number of mobile service numbers that can be added to an account?
    admoz08-07-2017

    Depending on the SkyMix (postpaid) plan you select you can add up to 5 additional numbers.

  • Can I roam with my Ozone mobile number?
    admoz08-07-2017

    Yes. Simply connect to any available Wi-fi or hotspot and you can make and receive calls as if you were at home. The usage will be billed as if it were a locally made call.

  • Does my mixed plan include international roaming?
    admoz08-07-2017

    While traveling abroad, you can roam using Wi-fi and those calls will reduce your inclusive plan minutes or they will be billed at the applicable out-of-plan rates.

  • Are the prices inclusive of tax?
    admoz08-07-2017

    Yes. All Ozone mobile charges and rates are inclusive of the value-added tax.

  • Can I add data to my mixed plan?
    admoz08-07-2017

    Yes. If you need more data, you can subscribe to one of the SkyZ (postpaid) or AirZ (prepaid) data plans.

  • Can I only use the Ozone network if I have a plan?
    admoz08-07-2017

    No. Though the Ozone plans offer you incredible value for money, as a prepaid customer you may opt to pay per use and still save more. Be sure to recharge your account frequently so you can stay connected.

  • Do you offer plans for tablets?
    admoz08-07-2017

    Yes. You can register for an Ozone service and subscribe to one of our AirZ (prepaid) or SkyZ (postpaid) data plans. Also, if you use your tablet a lot, you may register for one of the larger Sky Mifi or Air Mifi plans.

  • 4.Warranty & Exchanges
  • Will my handset be covered by warranty?
    admoz08-07-2017

    Yes. All handsets sold by Ozone are covered by the original manufacturer’s warranty. We encourage you to do a thorough inspection of the device and the contents of the package before leaving the store. Warranty covers the device if it breaks down through no fault of your own.

  • How long is my warranty period?
    admoz08-07-2017

    The warranty period is typically one year from the date of purchase and covers manufacturer’s defects. The warranty DOES NOT cover end user damage.

  • What happens if I am outside of the warranty period?
    admoz08-07-2017

    If you are outside of the warranty period, or should you be ineligible for warranty, Ozone offers a repair service.

  • Do you offer loaner phones if my mobile phone is faulty and needs repairing?
    admoz08-07-2017

    Yes. However, this is subject to availability. You may speak to our retail representatives about handset models and how you can get a new Ozone device.

    TIPS:

    • Your device will come with a charged battery
    • Power on and check your phone before leaving the store
    • It is recommended that you fully drain the battery before doing an initial charge
    • Avoid contact with water
    • Do not expose your phone to extreme heat
    • Avoid leaving your phone in the car while it is closed up
  • 5.Network Related
  • What is 4G LTE?
    admoz02-11-2016

    4G LTE (Long Term Evolution) is a game changer as the most advanced network where speed is concerned. LTE employs data only to move all its information. LTE is the first technology that provides subscribers with a true mobile broadband experience similar to at home broadband services, hence the speed factor. Wireless broadband information moves way faster than experienced by previous technology.

    4G LTE networks can download data anywhere from 5 to 12 megabits per second (Mbps), which allows for smooth streaming of live video and better response times for multiplayer online games. On an optimal 4G LTE network users can stream music and video, and upload and download content using their smartphones and tablets as quickly as they do with fixed broadband connections.

  • How does 4G LTE differs from 3G or 2G?
    admoz02-11-2016

    The primary difference between 3G and 4G is the upload speed. While 2G or 2nd generation networks are designed primarily for voice services, basic text messaging and small amounts of mobile internet, 4G LTE allows faster, more reliable speeds and added security. LTE is therefore the fastest connection for wireless networks.

  • What are the benefits of 4G LTE?
    admoz02-11-2016

    In addition to browsing the Internet and social media interaction, you will also have the capability to stream your favorite movies right to your mobile device. Experience faster download speeds for HD movies and music, share photos in real time, watch live TV, and play multiplayer games online. All of this can be done quickly and efficiently over 4G LTE.

  • How can I confirm that I am registered on the Ozone network?
    admoz02-11-2016

    At the top of your device screen you will see “Ozone” and an indicator which reads “4G” or “LTE”. These indicators confirm that you have Ozone 4G LTE network coverage.

  • What is the typical speed when I am on the Ozone network?
    admoz02-11-2016

    Ozone takes you 'Beyond a Network'. While speed and efficiency are important, your mobile experience is so much more. Speed tests will show Ozone throughputs of up to 25Mbps download and 10mbps upload. However, this may vary according to your phone’s processing capability and location.

  • What band frequency does Ozone operate on?
    admoz02-11-2016

    Ozone operates on the 700 MHz radio frequency on the LTE Band 13.

  • Is there coverage in my area?
    admoz02-11-2016

    Please refer to the Ozone coverage map or call Customer Service at 1-246- 696-6322 for more information.

  • Can I tether or use my phone as a hotspot?
    admoz02-11-2016

    Yes. With Ozone you may tether other devices to your Ozone 4G LTE enabled device. Remember that the data usage will be deducted from that of your plan’s data allowance and may be billed at the applicable out-of plan-data rates.

  • Can I create a personal hotspot?
    admoz02-11-2016

    Yes. Users of the Ozone network can create a personal hotspot.

  • Can I make voice calls on Ozone’s 4G LTE network?
    admoz02-11-2016

    Yes. You can make and receive local and international calls on the Ozone 4G LTE enabled network. Using the phone dialer on your device, simply dial as you normally would.

  • What is VoLTE (Voice Over LTE)?
    admoz02-11-2016

    Voice over Long-Term Evolution (VoLTE) is a high-speed wireless communication for mobile phones and data terminals which is based on the IP Multimedia Subsystem (IMS). With VoLTE, voice services are being delivered as data flows. This means there is no dependency on, or requirement for, the legacy circuit-switching voice network. VoLTE has up to three times the voice and data capacity than 3G and up to six times more than 2G. Furthermore, it frees up bandwidth because VoLTE’s packets are smaller than unoptimized VoIP/LTE.

  • Can I send text messages on the Ozone 4G LTE network?
    admoz02-11-2016

    Yes. Ozone offers SMS chat between Ozone customers, plus you can also send standard text messages to other local and international mobile customers.

  • Can I use a USB modem, dongle or portable Wi-fi device?
    admoz02-11-2016

    Once your device is LTE Band 13 700 MHz (LTE B13 700) compatible, you can experience the Ozone 4G LTE network.

  • I have a lot of noise static on the line, what should I do?
    admoz02-11-2016

    You can report a fault to our Customer Service team using the online Chat tool. Alternatively, you can email us customerservice@ozonewireless.com and we will resolve your fault for you as quickly as we can.

  • 6.Handset Requirements
  • What handsets are compatible with the Ozone network?
    admoz08-07-2017

    To experience the Ozone network, customers will need a 700 MHz, LTE Band 13 capable device.

  • Can I use my current mobile phone?
    admoz08-07-2017

    To check if your current mobile device is compatible on the Ozone network, please visit www.ozonewireless.com/devicelookup. If your existing mobile device is Band 13 compatible (“LTE B13 700c)”, then it will work on the Ozone 4G LTE network. You may also visit www.frequencycheck.com to see a list of LTE Band 13 compatible devices.

  • Why do I need to change my mobile phone?
    admoz08-07-2017

    Ozone operates on the LTE Band 13 700MHz frequency, which is different from existing carrier’s frequency/network.

  • What are some of the manufacturer brands and device models that will work with the Ozone network?
    admoz08-07-2017

    Samsung S7 Edge, S7, S8, and S8 plus; iPhone 7, iPhone 6S, iPhone 6S+; Huawei Y5; Sony Xperia XA, Sony Xperia XA Ultra. Please refer to our ‘Are you Ozone ready?’ page for more information.

    Though many handset models operate on multiple frequencies, not all handsets carry all of the possible network frequencies. Your device must be LTE Band 13, 700 MHz compatible.

  • Why does my world phone/quad band phone not work on Ozone’s network?
    admoz08-07-2017

    Though many handset models operate on multiple frequencies, not all handsets carry all of the possible network frequencies.

    Please refer to 'Are you Ozone ready?' for more information or contact our Customer Service department at 1-246-696-6322 for further assistance.

  • Can I use an unlocked phone on the Ozone network?
    admoz08-07-2017

    Yes. However, the device must be LTE band 13,700 MHz.

  • My phone was stolen. Can I suspend my service?
    admoz08-07-2017

    If your phone is lost or stolen, immediately contact Customer Service at 1-246-696-6322.

  • 7.Business Operations
  • Do I have to visit your store to purchase your services?
    admoz29-06-2017

    To activate a plan for the first time, please visit our flagship store located at the Manor Lodge Business Complex, Green Hill, St Michael.

  • Are there any other locations besides the store in the Manor Lodge Complex?
    admoz29-06-2017

    We currently have one flagship retail store located at Manor Lodge Business Complex, Green Hill, St Michael. We also have 4 other locations at Celltronics (Sheraton Mall, Six Roads, Sky Mall) and Melwani's (Bridge Street, Bridgetown).

    As our business grows, we will be adding other stores for increased convenience and reach.

  • Where is your store located?
    admoz29-06-2017

    Our store is located in the Manor Lodge Complex, Lodge Hill, St Michael, Barbados

  • How many locations do you have?
    admoz29-06-2017

    We currently have one Flagship retail store located in Manor Lodge, Lodge Hill, St. Michael. We also have 4 other locations at Celltronics (Sheraton Mall, Six Roads, Sky Mall) and Melwani's (Bridge Street, Bridgetown).

    As our business grows, we will be adding other stores for increased convenience and reach.

  • What are you opening hours?
    admoz29-06-2017

    The Ozone Store and Customer Services is currently open from 9 am – 8 pm, Monday – Saturday.

  • What specifically does data cover?
    admoz29-06-2017

    Data covers all activities that use the internet. For example, use of Youtube, messaging (whatsapp), Social Media sites (facebook, Instagram, Linkedin).

    It does not include text messaging.

  • 8.Out of Plan Rates
  • How does Ozone bill for my voice calls?
    admoz08-07-2017

    All voice calls are billed per second. 

  • What rates apply when I go over my package allowance?
    admoz08-07-2017

    The following rates will apply when you surpass your inclusive plan allowances. These rates are also applicable to customers who have not subscribed to either a prepaid or postpaid mixed plan (AirMix or SkyMix plans).

    Description

    Prepaid

    Postpaid

    Outgoing calls to Ozone mobiles Without a plan: $0.30

    With a plan: FREE/unlimited

    Without a plan: $0.15

    With a plan: FREE/unlimited

    Outgoing calls to Digicel or Flow mobiles

    $0.50

    $0.30

    Outgoing calls to Digicel or Flow fixed lines

    $0.50

    $0.30

    Voicemail retrieval

    FREE

    FREE

    Incoming calls from ALL local mobiles

    FREE

    FREE

    Incoming calls from international mobiles/fixed lines

    FREE

    FREE

    Incoming calls from local fixed lines

    $0.50

    $0.30

    Send a text message to a local mobile

    $0.20

    $0.20

    Send a text message to an international mobile

    $0.20

    $0.20

    Data (per MB)

    $0.30

    $0.30

  • How does Ozone bill for data usage?
    admoz08-07-2017

    Data usage is billed per megabyte (MB).

  • What is the price per MB?
    admoz09-07-2017

    The out-of-plan rate for each additional MB of data is $0.30.

  • What is the rate for sending SMS (locally, regionally, internationally)?
    admoz09-07-2017

    With Ozone, the rate for sending a local text message is the same as sending an international text message.  That per message rate is $0.20.

  • 9.International Rates
  • What are the rates for calling the Caribbean?
    admoz09-07-2017

    Ozone customers will pay $0.60 per minute to call the Caribbean*. Caribbean includes: Anguilla, Antigua, Aruba, Bahamas, Bermuda, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Puerto Rico, Saba, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos, US Virgin Islands.

  • What are the rates for calling internationally?
    admoz09-07-2017

    Ozone customers will pay $0.60 per minute to call the USA, UK, Canada, and Ireland. For calls to Cuba the rate will be $2.00 per minute and for all other international destinations the rate will be $1.50 per minute.

  • 10.Prepaid Recharge/Top-up
  • What is the minimum amount that I can top-up/recharge my prepaid account?
    admoz09-07-2017

    The minimum recharge amount is $5.

  • Can I still make emergency calls if I don’t have credit?
    admoz09-07-2017

    Yes. Users can still make emergency calls (Police-211, Fire - 311, Ambulance – 511) even with insufficient funds on their accounts

  • How long will my prepaid top-up/recharge be valid for?
    admoz09-07-2017

    All prepaid recharges are valid for 90 days from the date of purchase.

  • Can I share/gift prepaid credit with another Ozone prepaid customer?
    admoz09-07-2017

    Yes. You can transfer/share some of your available prepaid credit with another Ozone prepaid customer. Transfers can be done by logging in to The Ozone app (COMING SOON), or by contacting our Customer Service department at 1-246-696-6322.

  • 11.Text Messaging/Ozone Chat
  • What is Ozone Chat?
    admoz09-07-2017

    With this text messaging service, Ozone customers can send messages to each other at no additional cost.

  • Who can use Ozone Chat?
    admoz09-07-2017

    Ozone Chat is exclusively for texting between Ozone customers.

  • How does Ozone Chat work?
    admoz09-07-2017

    Choose Ozone Talk from the app drawer then select "Chat" from the menu bar. Begin texting as normal by entering the recipient’s mobile number followed by the contents of your message.

  • 12.Ozone Talk
  • How do I get Ozone talk?
    Ozone03-09-2017

    Once you have set up a google account, Go to the Playstore and search for the Ozone Talk app. Download and install the app as per instructions. At the login screen enter your 11(eleven) digit phone number. Use the Ozone talk password that would have been provided to you upon activation of your service.

  • Will Ozone staff assist me with installing and setting up the Ozone Talk app?
    Ozone03-09-2017

    When you purchase an Ozone phone, the Ozone Talk app will be downloaded onto your phone and Ozone staff will assist with installation

  • What settings should be enabled when installing the Ozone Talk app?
    Ozone03-09-2017

    Customers need to ensure that Ozone Talk is protected in the power saving settings.

    Step by Step Instructions for Huawei Y5 II
    a. Go to Settings
    b. Select Power Saving
    c. Scroll down to Protected
    d. Click on Protected apps
    e. Turn on Protected

    For all other devices you will receive a message prompting you to override the ‘Power Saving’ setting. When prompted you should click ‘Yes’.

  • If I already have a compatible device and would simply like to purchase an Ozone SIM and plan, can I get help installing apps?
    Ozone03-09-2017

    Yes. If you bring your own compatible device and purchase an Ozone SIM and plan our customer service team will ensure you leave with all required apps, including Ozone Talk, installed and working.

  • What happens to my Ozone Talk app when I deactivate mobile data and switch to WiFi?
    Ozone03-09-2017

    For the best experience your mobile data needs to be enabled when using the Ozone Talk app.

  • Can I replace the phone icon with the Ozone Talk icon?
    Ozone03-09-2017

    Yes. For easy to access to Ozone Talk you may remove the phone icon and replace it with Ozone Talk icon.

  • I have received a notification that an update for Ozone talk is available. What should I do?
    Ozone03-09-2017

    In order to have the best possible experience and to take advantage of any new features or functionalities Ozone always encourages using the latest and greatest versions on their applications. If notified that an update is available click on the notification and you will be brought to the updates pending page. Click on the update box beside Ozone talk and follow the instructions on screen.

  • 13.Enhanced Calling Feature
  • What enhanced Calling Features are included with my service?
    admoz09-07-2017

    Ozone mobile customers can enjoy the benefits of Call Waiting, Caller number display, call transfer, multiparty call conferencing and voicemail.

  • Is there an additional fee for these enhanced services?
    admoz09-07-2017

    No. These enhanced calling features are provided to you at no additional cost.

  • How do I set up WhatsApp on my mobile phone?
    admoz09-07-2017

    To setup Whatsapp on your Ozone mobile follow these instructions.
    From the iPhone app store or Google Play store select and download Whatsapp.
    Once downloaded, open WhatsApp and accept the Terms of Service.
    Allow WhatsApp to access your contacts by selecting “Ok”when promoted.
    Confirm your phone number and select “Done” or “Next”.
    From your phone’s message folder, retrieve the message from Whatsapp. Note the 6 digit code enclosed, or, simply click on the enclosed click.

    Note: If you cannot receive texts, select “Call Me” instead, and your number will receive an automated phone call which announces your verification code.
    If prompted to, enter the 6-digit verification code which was provided by Whatsapp (via SMS or call).
    In the Profile setup enter your name and add a picture.
    Tap “Next’ to continue.

    If you are an existing WhatsApp user and simply want to add your Ozone phone as a second device follow these steps:
    Log into www.whatsapp.com.
    Select “Desktop Site” mode.
    Once the desktop version has been successfully activated, a QR code will appear on the page.
    Using your existing mobile phone, go to WhatsApp and select “Settings” then “WhatsApp Web”.
    Scan the QR code that appears on the screen of the second phone (Ozone number) with the first phone’s camera.
    Once the scan is complete, the account of the first phone will be automatically activated on the your Ozone phone.

  • What can I use my inclusive data for?
    admoz09-07-2017

    With your inclusive data allowance, you can interact on all the popular social media apps such as Facebook, Instagram, Snapchat, and Twitter. Plus, you can browse the internet, stream music and videos, download audio and video content, play games, and perform electronic transactions online.

  • How do I use Ozone video calling?
    admoz09-07-2017
    • From the app drawer, select "Ozone Talk"
    • Dial the Ozone number you wish to video call
    • Once the caller answers, select the video icon
    • Be sure your video calling settings are correctly configured as follows: Always offer video (N/unchecked); Automatically enable speaker (Y/checked); Size (176x1444); FPS (15); Bitrate (2.0)
  • Is video calling available on the Ozone 4G LTE network?
    admoz09-07-2017

    Yes. Your existing Ozone number and your prepaid or postpaid plan allow you to take advantage of this amazing feature.

  • What are the benefits of video calling?
    admoz09-07-2017
    • Access is instant and there is no need to download any additional Video Calling applications or sign-in to a separate account.  
    • Your video calling service works over 4G LTE or Wi-fi
    • There are no changes to your account. Your existing Ozone number and your prepaid or postpaid plan allows you to take advantage of this amazing feature
  • How does video calling work?
    admoz09-07-2017

    Ozone’s video calling experience is at its optimum performance when all the devices participating in a video conversation are on the Ozone 4G LTE network. The software needed for it to work on your phone is available through a software update pushed to your phone.

    When you use Video Calling, make sure:

    • Both participants are using an Ozone video calling device. If one of the devices goes out of range, the video component of the call will be lost and the call will automatically revert to voice only.
    • Depending on the connectivity being used, please ensure that either LTE and/or Wi-fi are enabled.
    • A software upgrade may be required to enable Video Calling on your device. Not all devices have the software or hardware required for Video Calling.
    • Video Calling only works with local Ozone numbers.  If the Ozone customers are in another country, they can make and receive video calls once they are on a Wi-fi connection.
  • How am I charged for video calling?
    admoz09-07-2017

    Video calling uses high-speed data and so you are billed at the applicable data rate ($0.30 per MB), or your inclusive data allowance is reduced accordingly.

    Caution: Video calling requires a fair amount of bandwidth so please take note of your data usage alerts and be guided accordingly.

  • How do I use Call Conferencing?
    admoz09-07-2017

    Conferencing with others is easy. Here are some instructions to assist:

    • While the call is in progress, select “More” in call menu options
    • Select “Add Call”
    • Enter the number of the person(s) you wish to conference in
    • Select “Merge” once the call is answered
  • How do I use call transfer?
    admoz09-07-2017

    You can transfer a call to another number quite easily.
    While the call is in progress select “More”. From the in-call menu options select “Transfer”.

  • How do I use Call Waiting?
    admoz09-07-2017

    While you are on the first call, please slide/press the answer key.

  • How do I use Call Forwarding?
    admoz09-07-2017

    Currently, this service is not available.  If this is an essential calling feature for you please contact the Ozone Customer Service at 1-246-696-6322.

  • 14.Voicemail
  • How do I access my voicemail to retrieve my messages?
    admoz09-07-2017

    It is as easy as 1-2-3. Simply dial 123 and follow the prompts to retrieve your messages.

  • How do I personalize my voicemail?
    admoz09-07-2017

    To set up your voicemail for the first time dial 123 and press SEND. Once you hear "Welcome to Ozone Voicemail”, press 1 to personalize your mailbox. Your temporary password is 1234.

  • Is there a charge for listening to my voicemail messages?
    admoz09-07-2017

    No. Retrieving your messages from voicemail does not deplete your plan minutes and there are no out-of-plan charges.

  • Will I be charged when someone leaves me a message?
    admoz09-07-2017

    No. Your plan minutes will not be depleted and you will not be charged when someone leaves a message in your mailbox.

  • How long will my messages be stored?
    admoz09-07-2017

    Your messages will be stored for 15 days for new messages, 3 days for messages which have been listened to, and 30 days for stored messages. Always remember to delete messages that you do not wish to keep.

  • What is the maximum length of each voice message?
    admoz09-07-2017

    Each of your voicemail messages can be up to 60 seconds long.

  • What is the maximum number of messages?
    admoz09-07-2017

    The maximum number of messages which can be stored in your mailbox is 20.

    Note: The voicemail storage and message playback is last in first out (LIFO).

  • 15.Account Management & Self Care
  • How can I monitor and better manage my data, voice and SMS usage?
    admoz09-07-2017

    You have the control. You can monitor your mobile usage – texts, minutes, and SMS from your smartphone using The Ozone app (COMING SOON). Ozone will also send you periodic SMS and email notifications to alert you of your usage.

  • How often will I receive usage alerts? Do you alert me before and after I surpass my plan allowance?
    admoz09-07-2017

    You will receive email and SMS notifications at 75%, 90%, and 100% of usage.

  • 16.Account Changes
  • How can I update my account information?
    admoz09-07-2017

    Updating your account details is easy and convenient. You can call Ozone Customer Service at 1-246-696-6322 or you can do it yourself by logging in to The Ozone App (COMING SOON). When calling Ozone Customer Service, be sure to have your account number at hand and be ready to answer a few security questions.

  • How can I change my plan?
    admoz09-07-2017

    You can change your plan by calling Ozone Customer Service at 1-246-696-6322 or by visiting the Ozone store at Manor Lodge Business Complex, Green Hill, St. Michael. For added convenience you may change your plan from your mobile device by logging in to The Ozone App (COMING SOON).

  • Does my plan change take effect immediately?
    admoz09-07-2017

    All postpaid plan changes take effect at the start of the billing period which is the 25th of the following month. 

    For prepaid plans, changes are effective immediately. Any unused plan allowance should be used before you change the plan.

  • 17.Billing
  • How often am I billed?
    admoz09-07-2017

    Postpaid customers are billed each month. Prepaid customers will be charged for their plan at the time of sign up and once they register for auto renew they will be billed at the start of the cycle.

  • When am I billed?
    admoz09-07-2017

    Ozone postpaid bills are generated on the 25th day of the month.

  • How will I receive my bill?
    admoz09-07-2017

    As an environmentally conscious organization, Ozone has adopted a paperless billing system.  Therefore, all Ozone postpaid customers will be emailed an Adobe pdf format of their monthly bill.

  • Can I get a printed copy of my bill?
    admoz09-07-2017

    Yes. We would love to reduce the amount of paper used in our business but we recognize that you may need a print-out for your records. You can print the copy we have emailed to you or you can visit our store at Manor Lodge and request a print-out. There is a $2 charge for each print out requested from our office(s).

  • Where on my bill can I find my account number?
    admoz09-07-2017

    The account number is 7 digits and it is located in the top right hand corner of your invoice.

  • When is my bill due?
    admoz09-07-2017

    All Ozone postpaid plans are due 14 days from the billing date. The due date is clearly noted on your invoice and for added convenience, it is included in the billing email notice we send you each month.

  • How and where can I pay my bill?
    admoz09-07-2017

    You may pay your bill in person at Surepay locations islandwide or at the Ozone retail store, Manor Lodge Business Complex, Green Hill, St. Michael.  Also, for your added convenience you can pay online at Surepay online.

  • Are there penalties for late payment?
    admoz09-07-2017

    You are encouraged to pay your bill on time and in full to ensure your service remains active so that you can continue to enjoy the Ozone 4G LTE experience. If your service is disconnected for non-payment, a reconnection fee of $30 will apply.

  • How can I check my account balance?
    admoz09-07-2017

    Checking your balance is easy and convenient. Anytime, anywhere, you can check your account balance by logging into The Ozone App (COMING SOON). You may also query your account balance by calling the Ozone Customer Service team at 1-246-696-6322, or come into the Ozone retail store at Manor Lodge Business Complex, Green Hill, St. Michael.

  • What should I do if I see calls I don’t recognize on my bill?
    admoz09-07-2017

    If you think there is a call that should not be on your bill, please contact our Customer Service team at 1-246-696-6322.

  • Are there penalties or early termination fees for cancelling my postpaid service?
    admoz09-07-2017

    Ozone has no early termination or cancellation fees. At Ozone, we are confident in the service and customer experience that we offer users to remain loyal customers.

  • Am I assigned a credit limit for my account and what is it?
    admoz09-07-2017

    Yes. Each customer is assigned a credit limit. You will be notified of your credit limit when you sign up for postpaid service. You can also contact our Customer Service at 1 246 696-6322 for this information.

  • What is Ozone AutoPay?
    admoz09-07-2017

    With Ozone AutoPay your Ozone bill is automatically paid each month. On the payment due date Ozone will automatically debit your credit/debit card for the total amount due on the bill.

  • Why should I choose Ozone AutoPay?
    admoz09-07-2017

    Ozone AutoPay makes your life easier. With Ozone AutoPay there is no need to stand in a queue to pay your bill or  to remember your payment due date.

  • How do I sign-up for the Ozone AutoPay?
    admoz09-07-2017

    When you sign up for Ozone postpaid service, ask about how you can register for the Ozone Auto Pay or call 1 246 696-6322 for further information.

  • What are the requirements for using Ozone AutoPay?
    admoz09-07-2017

    You should provide a valid credit card which has an available balance that can adequately cover your account charges and be sure to sign the credit card autorization form.

  • What happens if my credit card expires?
    admoz09-07-2017

    Ozone will attempt to send you email and SMS notifications advising you of pending credit card expiry. However, to ensure you can continue to enjoy the optimal 4G LTE experience you are encouraged to update your credit card information before it expires.

  • Will I receive a notification when my credit card is about to expire?
    admoz09-07-2017

    Yes. You will be notified via SMS and email when your credit/balance is about to expire. You are encouraged to update your credit card details as soon as possible to continue enjoying the use of your service and the Ozone experience.

  • 18.Switching
  • Can I use my existing mobile number?
    admoz09-07-2017

    Unfortunately, at this time you will not be able to migrate your existing mobile number to the Ozone network.

  • Can I choose my mobile number?
    admoz09-07-2017

    Yes. You can use the existing four digits of your current number with either the 696/695/697 Ozone number prefix. Subject to availability.

  • Can I change my mobile number?
    admoz09-07-2017

    Yes. Simply visit our retail store at Manor Lodge Business Complex, Green Hill, St. Michael and we will accommodate your request. No change of SIM will be required. Be sure to walk with your identification.

  • Is there a charge for changing my mobile number?
    admoz09-07-2017

    No. We will process this change free of cost. 

  • 19.Content
  • Does Ozone offer any music applications?
    admoz09-07-2017

    Yes. All Ozone customers will be given FREE access to the Stingray music app.

  • Is there a charge for signing up to such applications?
    admoz09-07-2017

    No. There is no registration or access fee.

  • Will my data allocation be reduced when I listen to music via the app?
    admoz09-07-2017

    Yes. Streaming music content will decrease your data allowance and out-of-plan charges may apply once you have exceeded your data allowance.

  • What is the cost of using the app?
    admoz09-07-2017

    The rate for streaming on the Stingray app will be the standard Ozone out-of-plan data rate of $0.30.

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